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What Makes Gallen a Great Place to Work?
At Gallen Insurance, it’s all about people—our clients, our team, and our community. With over 65 years of trusted service, we’ve created a workplace built on integrity, compassion, and connection.
As a McConkey Insurance & Benefits subsidiary, we’re backed by even greater resources and support, helping us grow while staying true to our local, family-owned values.
We are more than an insurance agency. We are a team that supports each other, values professional growth, and works together to make a difference. Whether it’s helping a client navigate coverage or giving back to our community, we take pride in the work we do every day.
We’re proud to be named one of the Top 50 Businesses in Greater Reading and a Berks County People’s Choice Award winner. Most of all, we’re proud of the culture we’ve created and the people who make Gallen such a great place to be.
The Gallen employee experience is very important to us! We are a team-based organization, offering a hybrid work environment (both an in-office presence and ability to work remotely), excellent employee benefits, paid time off and so much more! Submit your resume to to apply and learn more about how you could join our award-winning team!
Our Open Positions
Client Service Manager
Position Title: Client Service Manager
Department: Commercial Lines
Reports To: Supervisor
Supervises: N/A
FLSA Status: Non-Exempt
Effective Date: 4/1/2025
Position Summary
The Client Service Manager independently manages an existing book of business providing exceptional service to our clients. This role works closely with the Business Insurance Executive to ensure all of client’s insurance needs are met.
Essential Duties and Responsibilities
- Develop and maintain effective working relationships with Business Insurance Executives, Business Insurance Consultants, clients, and insurance carriers
- Input and maintain all electronic files/client information in the client management system while following established workflows and procedures
- Respond timely to all incoming telephone calls and emails including questions from clients, carriers and co-workers
- Prepare detailed Renewal Strategy Review and Proposals for each large Commercial client annually
- Prepare all binders, Certificates of Insurance, Evidence of Property, auto ID cards, E&S affidavits and other items related to the binding of new and renewal business
- Manage the marketing process at renewal which includes negotiating with underwriters, follow up, review and comparison of quotes
- Maintain integrity of the client management system by monitoring reports on a consistent basis
- Review and process open activities daily
- Process and review Endorsements, Audits and Policies for accuracy and prepare for client delivery using standardized wording
- Utilize Client Service Associates for specific workflows when directed by management
- Issue Certificates of Insurance, including reviewing contractual insurance requirements for compliance
- Market client’s program with various carriers as needed
- Attend and participate in all department and company meetings
- Demonstrate teamwork by assisting co-workers when directed by management
- Understand and explain coverages and Policies to clients
- Ensure that the professional standards of McConkey are being met
- Perform other duties as assigned by management
Key Competencies
- Strong attention to detail
- Resourceful, innovative approach to problem solving
- Strong communication skills both written and verbal
- Must be a team-player but can work independently to meet deadlines
- Ability to take direction yet show initiative to be proactive
- Interpersonal skills to build outstanding relationships and foster team environment
Position Requirements
- College degree or advanced education strongly preferred
- Must maintain Property & Casualty insurance license at all times
- Proficient with Microsoft Office Suite, including Excel
- Proficiency in client management system and workflows; understanding integration between technology systems
- Participate in seminars and educational classes to develop skills and keep current of regulations and best practices
- Insurance designation strongly encouraged
Physical Requirements and Work Environment
- Extended periods of time in a sedentary position with ability to move about office
to access office equipment and attend meetings - Prolonged periods of working on a computer using keyboard
- Work environment includes interacting with others, participating in meetings,
corresponding through email and phone calls - Must be able to communicate effectively in English both verbally and in writing to internal and external clients
- Standard office hours are Monday through Friday, 8:00am to 5:00pm
- Occasional out-of-office travel for client visits, educational opportunities, and company-wide meetings
Americans with Disabilities Act: Applicants as well as employees who are, or become, disabled must be able to perform the essential job functions either unaided or with reasonable accommodation. The organization shall determine reasonable accommodation on a case-by-case basis in accordance with applicable law.
Equal Employment Opportunity: McConkey is proud to be an equal opportunity employer. We are committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), sexual orientation, national origin, age, disability, citizenship, or any other characteristic protected by law.
McConkey Insurance & Benefits
2555 Kingston Road, Suite 100
York, PA 17402
PH: 717-755-9266
F: 717-755-9237
www.ekmcconkey.com
Apply Online Form
We are passionate about serving our clients, developing our professionals, and giving back to our communities. If you are a committed professional with a passion for delivering unparalleled service, we are interested in hearing from you.
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